Shipping & Returns


All orders are shipped directly from our headquarters in Montreal where the whole JB Skin Guru team is hard at work. Each product is made with the highest attention to quality. 


Shipping Overview

Please note that we ship Monday-Friday only during normal business hours. Any order placed during non-business hours will be processed the following business day.

Orders will not ship over the weekend.


Order Tracking

If you have any questions about your order, please email us at Please include your name and phone number in your email. 


Return & Exchange Policy

Once received, if you have any issues with your order, please contact